REFUND POLICY
REFUND POLICY – MAOBYTE INNOVATIONS LIMITED
Company Name: Maobyte Innovations Limited
RC Number: 7351115
Address: 12 Adegunwa Street, Lagos, Nigeria
Effective Date: 11/11/2025
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1. Introduction
This Refund Policy explains the circumstances under which Maobyte Innovations Limited (“Maobyte”, “we”, “our”, or “us”) may issue refunds for payments processed through our digital platforms and applications.
By using our services, users agree to the terms outlined below.
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2. Refund Eligibility
Refunds may be issued only under the following conditions:
2.1 Duplicate Payments
If a user is charged more than once for the same transaction, Maobyte will refund the duplicate charge in full.
2.2 Failed or Unsuccessful Transactions
If a payment was made but the service was not successfully processed due to technical issues from our platform or our payment processor, the user is entitled to a full refund.
2.3 Service Not Delivered by Partner Vendors
If a service requested through the Maobyte platform cannot be fulfilled due to system-related issues traceable to Maobyte, the user may receive a full refund.
2.4 Unauthorized Transactions (Subject to Verification)
If a user reports an unauthorized charge, Maobyte may issue a refund after validating the claim and confirming it through the payment processor’s security checks.
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3. Non-Refundable Situations
Maobyte does not provide refunds in the following situations:
User error during booking or payment
Incorrect information supplied by the user
Situations where third-party service providers have already fulfilled the service
Delays, operational issues, or disputes unrelated to Maobyte’s technology platform
Fraudulent claims or unverifiable complaints
Maobyte is a technology service provider and does not control the delivery, logistics, or physical fulfillment of services carried out by partner businesses. Refunds for service dissatisfaction or delivery issues must be directed to the respective service provider.
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4. Refund Processing Time
Approved refunds will be processed within:
3–10 business days for card payments, depending on the user’s bank
24–72 hours for wallet refunds (if applicable)
Processing times may vary due to bank or payment gateway policies.
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5. How to Request a Refund
Refund requests must be submitted through any of the following channels:
Email: hello@tubo.ng (or your tech company email if different)
Phone: 02013309433
In-app support or website contact form
Please provide:
1. Full name
2. Phone number
3. Transaction ID or Order ID
4. Proof of payment
5. Reason for refund request
Maobyte may request additional information for verification.
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6. Verification & Compliance
All refund requests undergo internal review to prevent fraud, misuse, or policy violations.
Maobyte reserves the right to approve or decline refund requests based on evidence and internal guidelines.
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7. Policy Updates
Maobyte Innovations Limited may modify this Refund Policy at any time.
Updated versions will take effect once published on our digital platforms.
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8. Contact Information
For refund enquiries, contact us at:
Maobyte Innovations Limited
RC: 7351115
12 Adegunwa Street, Lagos, Nigeria
Email: hello@tubo.ng
Phone: 02013309433, 08035518314