TUBO LOGISTICS LTD – PRIVACY POLICY
Company Name: TUBO LOGISTICS LTD
RC Number: 8989168
Address: 12 Adegunwa Street, Aguda, Surulere, Lagos, Nigeria
Phone: 02013309433
Email: hello@tubo.ng
Effective Date: 11/11/2025
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1. Introduction
This Privacy Policy explains how TUBO LOGISTICS LTD (“TUBO”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you access our website, mobile application, rider app, and logistics services (“the Platform”).
By using our Platform, you consent to the collection and use of your information as described in this policy.
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2. Information We Collect
We collect the following categories of information:
2.1 Personal Information
Full name
Phone number
Email address
Home or business address
Profile photo (optional)
2.2 Delivery Information
Pickup and drop-off addresses
Sender and recipient details
Package description
Proof of delivery (photos, signature, timestamp)
2.3 Location Data
Real-time GPS location of riders
Customer location for pickup and delivery
2.4 Device Information
IP address
Device model and operating system
Browser type
App usage statistics
2.5 Payment Information
Collected and processed by secure third-party payment processors (e.g., Flutterwave, Paystack).
We do not store your card details on our servers.
2.6 Rider Verification Information
For riders and couriers:
NIN
Valid ID
Guarantor information
Vehicle details
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3. How We Use Your Information
Your information is used to:
1. Process and fulfill delivery requests
2. Verify user identity
3. Facilitate communication between customers and riders
4. Provide customer support
5. Improve app performance and service quality
6. Prevent fraud and unauthorized activities
7. Process payments and send receipts
8. Maintain safety and security of users and shipments
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4. Sharing of Information
We may share user data with:
4.1 Riders and Couriers
To enable delivery, riders receive:
Pickup location
Recipient contact information
Package notes
Delivery instructions
4.2 Third-Party Service Providers
Including:
Payment processors (Flutterwave, Paystack, etc.)
Cloud hosting providers
SMS/Email notification services
Mapping and geolocation services
Identity verification vendors
4.3 Law Enforcement
We may disclose information if required for:
Court orders
Criminal investigations
Fraud prevention
Public safety concerns
4.4 Business Transfers
If TUBO is sold, merged, or restructured, user data may be transferred as part of the business assets.
We do not sell or rent your personal information to third parties.
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5. Data Protection & Security
We implement strict security measures including:
SSL encryption
Secure servers
Access controls
Encrypted payment channels
Regular security audits
However, no online platform can guarantee 100% security.
Users accept this inherent risk when using the app.
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6. Data Retention
We retain information only as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Maintain business records
Rider verification documents may be kept for compliance and investigative purposes.
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7. Your Rights (NDPA 2023 Compliant)
Under Nigerian law, you have the right to:
Access a copy of your data
Request correction of inaccurate information
Request deletion of your data (where legally permissible)
Withdraw consent
Object to data processing
Request data portability
To exercise any of these rights, contact us at:
Email: hello@tubo.ng
Phone: 02013309433
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8. Cookies & Tracking Technologies
Our website and app may use cookies, pixels, and analytics tools to:
Improve user experience
Track performance
Personalize content
Users can disable cookies through device or browser settings.
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9. Children's Privacy
Our services are not intended for individuals under 18 years.
We do not knowingly collect personal information from minors.
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10. Third-Party Links
The Platform may contain links to external websites.
TUBO is not responsible for the privacy practices of those sites.
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11. Changes to This Privacy Policy
We may update this policy periodically.
When changes occur, we will revise the “Effective Date” at the top of thi
s page.
Continued use of our services means you accept the updated policy.
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12. Contact Information
For questions, data requests, or complaints:
TUBO LOGISTICS LTD
Email: hello@tubo.ng
Phone: 02013309433
Address: 12 Adegunwa Street, Aguda, Surulere, Lagos, Nigeria