Company Name: TUBO LOGISTICS LTD
RC Number: 8989168
Registered Address: 12 Adegunwa Street, Aguda, Surulere, Lagos, Nigeria
Effective Date: 11/11/2025
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1. Introduction
These Terms and Conditions (“Terms”) govern the use of delivery, courier, and logistics services provided by TUBO LOGISTICS LTD (“the Company”, “we”, “our”, or “us”).
By accessing our services through our mobile application, website, or partner platforms (“the Platform”), you (“the User” or “Customer”) agree to be bound by these Terms.
If you do not agree, you may not use our services.
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2. Definitions
Customer / User: Any individual or business using the TUBO platform to request courier services.
Rider / Courier: Independent or contracted delivery personnel fulfilling delivery requests.
Shipment / Package: Any item submitted for delivery.
Platform: TUBO’s mobile app, website, dashboard, or APIs.
Service: Pickup, delivery, and related logistics operations.
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3. Scope of Services
TUBO LOGISTICS LTD provides:
On-demand pickup and delivery services
Scheduled deliveries
Vendor-to-customer and customer-to-customer dispatch
Corporate logistics solutions
Proof of delivery (POD) services (photo, timestamp, geolocation)
We reserve the right to modify or discontinue any service without prior notice.
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4. User Obligations
Customers agree to:
1. Provide accurate pickup and delivery information.
2. Ensure packages are properly sealed, safe, and lawful.
3. Declare any fragile, high-value, or sensitive items.
4. Pay all service fees as displayed in the app.
5. Treat riders and support staff respectfully.
Failure to comply may result in suspension or termination of service.
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5. Prohibited Items
The following items must not be sent through TUBO under any circumstance:
Firearms, ammunition, explosives
Illegal drugs or controlled substances
Cash exceeding ₦200,000
Gold, precious stones, or high-value jewelry
Perishable food requiring refrigeration
Hazardous chemicals or toxic materials
Animals or living organisms
Pornographic or obscene materials
Any item prohibited by Nigerian law
TUBO reserves the right to inspect, report, or reject any suspicious shipment.
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6. Pickup & Delivery
Pickup and delivery times are estimates, not guarantees.
Riders will make reasonable efforts to contact the sender and recipient.
If recipient is unavailable, the rider may return the package to the sender at the sender’s cost.
Failed deliveries due to wrong address, unreachable recipient, or sender error attract additional fees.
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7. Fees & Payments
Service fees are displayed in the app before confirming a request.
Payments may be made via card, wallet, bank transfer, or approved third-party processors.
All payments are final once a rider is dispatched.
Additional charges may apply for:
Waiting time
Return trips
Failed deliveries
Address changes
Oversized or overweight items
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8. Liability & Compensation
8.1 Limited Liability
TUBO LOGISTICS LTD is not liable for:
Loss or damage due to improper packaging
Items not declared as fragile
Delays caused by traffic, weather, or external factors
Consequential or indirect damages (loss of income, business loss, etc.)
8.2 Maximum Compensation
If TUBO accepts responsibility for loss or damage, compensation is limited to:
Maximum: ₦50,000 per delivery
Unless a higher value was declared and insured before dispatch.
8.3 Rider Liability
Riders operate under strict verification but may be contractors.
TUBO is not responsible for misconduct or negligence outside service guidelines.
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9. Customer Property Verification
By using the service, the Customer confirms that the shipment:
Is legal
Belongs to them or is being transported with permission
Has been truthfully declared
TUBO may report illegal items to law enforcement.
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10. Account Registration & Security
Customers must:
Provide accurate personal or business information
Keep login credentials secure
Not impersonate any person or entity
Not misuse the app for fraudulent activities
TUBO reserves the right to suspend or close accounts for violations.
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11. Privacy Policy
TUBO collects and processes personal information such as name, phone number, address, and location to enable delivery services.
We do not sell user data.
We may share data with:
Payment processors
Riders fulfilling deliveries
Law enforcement (when legally required)
For full details, refer to our Privacy Policy.
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12. Third-Party Services
Payments, mapping, verification, and notifications may rely on third-party providers.
TUBO is not liable for outages or failures of these external systems.
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13. Suspension & Termination
We may suspend or terminate service if:
Fraud is suspected
Prohibited items are discovered
Abusive behavior occurs
Payment disputes arise
There is misuse of the platform
We may also terminate service at our discretion.
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14. Dispute Resolution
Disputes should be first reported to TUBO customer support.
If unresolved, they will be addressed through mediation or arbitration in Lagos, Nigeria.
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15. Amendments
TUBO may update these Terms at any time.
Continued use of the platform signifies acceptance of updated Terms.
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16. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
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17. Contact Information
TUBO LOGISTICS LTD
RC: 8989168
12 Adegunwa Street, Aguda, Surulere,
Lagos, Nigeria
Email: hello@tubo.ng
Phone: 02013309433
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